Randstad InHouse, world's leading HR services company specialized in the search, selection and training of personnel, selects for Technogym spa, leading company in the wellness sector, a Maintenance Field Service Technician figure. We hope to meet candidates who demonstrate passion for sports, enthusiasm, humility, pro-activity, and ethics.
About the Role
We are looking for a problem solver Jr Sport Field Technician who will act as a customer advocate by ensuring complete customer satisfaction through diligently resolving all customer requests relating to the installation and service of our products. One of Technogym's key goals is "Satisfying 100% of customers and end-users", this is why we need people who are always trying to achieve the best.
The job will be based in Germany, articulated and organized on the basis of frequent and prolonged travels across the country, this is the reason why we are looking for flexible people with a great spirit of adaptability.
Responsible for executing jobs in line with defined standard operating procedures
Responsible for managing stock of parts and guarantee a high-level inventory record accuracy
Educates customers in the technical use and care of Technogym equipment
Responsible for executing an effective root cause analysis of a product issue, with the goal to identify the proper parts to be used and determine the appropriate solution
Responsible for a proper management of the work order (i.e. including all requested information based on assigned standard operating procedures)
Responsible for the proper management of services report
Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problem issues
Contact customers to communicate estimated time of arrival
Escalate problems and reassign calls when appropriate
Accurately report service data in line with assigned procedures
Ensure all work-related equipment and vehicles are utilized and maintained in a safe and responsible manner, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.
Proven experience or passion in mechanical or electrical maintenance role or similar
Diploma / Degree in Electronics & communications or similar and mechanical / electronic engineering skills
Ability to troubleshoot, test, repair, and service technical equipment
Knowledge and ability to work with mobile tools and applications
Repair business expertise
Management of client requests and complaints
Transparency, intellectual openness and teamwork
Send your curriculum vitae to firstname.lastname@example.org
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